A platform to receive complaints and suggestions from Tunisian and foreign tourists will be launched online, the Ministry of Tourism and Handicrafts announced on Monday. This platform will be managed by a unit to be set up at the Tunisian National Tourist Office (ONTT) to monitor complaints, in addition to setting up a toll-free number (80 100 333). The Ministry said that 89 sanctions, including the temporary shutdown of 18 tourist establishments, had been imposed following 3,885 inspection and support visits carried out between January 1 and July 15, 2023 by the ONTT. Tourism Minister Mohamed Moez Belhassine recommended, during a regular meeting held on Monday, monitoring the summer tourist season and the recorded indicators, stepping up inspection and control operations and guaranteeing the quality of services at border crossings. He also called on the regional delegates to inspect the tourist transport fleet, to monitor and control organised trips and to check the quality of the services provided. Belhassine underlined the need to control the water exploitation system in tourist units and to increase awareness campaigns on the rationalisation of water and energy consumption in these establishments. Tourist revenues rose by 83.3% for the whole of 2022, compared with 2021, to TND 4.279 million. In terms of arrivals, 6,437,000 tourists of different nationalities visited Tunisia in 2022, exceeding the targets set out in the three-year action plan to promote Tunisian tourism for the period 2022-2024. The goals of this plan are to achieve by 2022, 60% of the tourism indicators recorded in 2019 (before the pandemic), to reach 80% of these indicators by 2023, and to re-establish the pre-pandemic level by 2024.
Source: Agence Tunis Afrique Presse